Privacy Policy for 777db — How We Protect Your Personal Data
Your privacy matters to us. This Privacy Policy explains exactly what personal data 777db collects, how we use it, who we share it with, and the rights you hold as a player in Bangladesh. Please read it carefully before using our platform.
Your privacy is important to us. This Privacy Policy describes how 777db collects, uses, stores, and discloses information about you when you access or use our platform at https://777db.app. By registering an account or using any part of the 777db platform, you acknowledge that you have read and understood this Privacy Policy and consent to the data practices described herein.
Table of Contents
1 Who We Are
777db ("we", "us", "our", "the Company", "the Platform") is an online casino and sports betting platform operating at https://777db.app, serving players across Bangladesh. For the purposes of data protection, 777db acts as the data controller in respect of all personal data collected from users of the platform.
We are committed to protecting the privacy and security of every player who registers and uses the 777db platform. This Privacy Policy has been prepared to give you a full and transparent account of our data practices and to inform you of the rights you hold in relation to your personal data. If you have any questions about this policy or our data practices, please contact our support team directly via live chat on the platform or by writing to [email protected].
This Privacy Policy applies to all personal data processed in connection with your use of the 777db platform, including data collected during account registration, identity verification, deposits and withdrawals, gameplay, customer support interactions, and marketing communications.
2 Data We Collect
777db collects two broad categories of personal data: information you provide directly to us, and information we collect automatically when you use the platform.
Information You Provide Directly
| Data Category | Examples | When Collected |
|---|---|---|
| Identity Data | Full name, date of birth, NID number, passport number | Registration & KYC verification |
| Contact Data | Email address, mobile number, residential address | Registration |
| Financial Data | bKash/Nagad/Rocket account numbers, bank account details, transaction history | Deposits & withdrawals |
| Document Data | Copies of NID, passport, utility bills, bank statements | KYC / AML verification |
| Communications Data | Live chat transcripts, support ticket content, email correspondence | Customer support interactions |
| Profile Data | Username, account preferences, responsible gaming settings | Account setup & ongoing use |
Information Collected Automatically
When you access the 777db platform, we automatically collect certain technical and behavioural data, including:
- Device & Technical Data: IP address, device type, operating system, browser type and version, screen resolution, and device identifiers.
- Usage Data: Pages visited, games played, bet amounts and outcomes, session duration, click-stream data, and navigation paths within the platform.
- Location Data: General geographic location inferred from your IP address. We do not collect precise GPS location data.
- Cookie & Tracking Data: Data collected via cookies, web beacons, and similar tracking technologies as described in Section 7 of this policy.
3 How We Collect Data
777db collects personal data through the following means:
- Direct Interactions: When you register an account, complete the KYC verification process, make a deposit or withdrawal, use live chat or email support, or update your account settings.
- Automated Technologies: When you browse or use the platform, our servers and third-party analytics tools automatically record technical and usage data via cookies and similar mechanisms.
- Third-Party Payment Providers: When you transact via bKash, Nagad, Rocket, Upay, or a linked bank account, we receive transaction confirmation data (reference numbers, timestamps, amounts) from the payment provider to credit or debit your 777db account balance.
- Identity Verification Partners: Where we engage third-party KYC or AML verification services to assist in confirming your identity and age, we may receive verified status results and risk scores from those providers.
- Publicly Available Sources: We may supplement the information you provide with data obtained from publicly available sources (such as sanctions lists, politically exposed persons databases, or fraud prevention registries) as part of our AML compliance programme.
4 How We Use Your Data
777db uses the personal data we collect for the following purposes:
Platform Operations
- Creating, managing, and securing your player account
- Processing deposits, withdrawals, and in-game transactions in Bangladeshi Taka (৳)
- Verifying your identity and age (21+) as required by our responsible gaming commitments
- Enabling gameplay across all casino games, live dealer tables, and sports betting markets
- Providing customer support via live chat and email
Legal & Compliance Obligations
- Performing anti-money laundering (AML) and counter-financing of terrorism (CFT) checks
- Detecting, investigating, and preventing fraud, cheating, collusion, and bonus abuse
- Maintaining records required by applicable law and compliance frameworks
- Responding to lawful requests from regulatory authorities, financial intelligence units, or law enforcement agencies
Responsible Gaming
- Monitoring gameplay patterns to identify signs of problem gambling behaviour
- Enforcing self-exclusion, cool-off periods, deposit limits, and session limits set by you
- Sending responsible gaming alerts and intervention messages where warranted
Platform Improvement & Analytics
- Analysing aggregated usage data to improve platform performance, user experience, and game selection
- Conducting internal research and analytics to understand player preferences across Bangladesh (including Dhaka, Chittagong, Sylhet, Khulna, and other regions)
- Testing new features, promotions, and platform updates
Marketing & Promotions
- Sending promotional emails, SMS messages, or in-platform notifications about bonuses, tournaments, and new games — but only where you have opted in to receive such communications
- Personalising promotional offers based on your gameplay history and stated preferences
Marketing Opt-Out. You can withdraw consent for marketing communications at any time by contacting our support team via live chat or by following the unsubscribe instructions in any marketing email we send. Opting out of marketing does not affect your ability to use the platform or the processing of your data for operational and compliance purposes.
5 Legal Basis for Processing
777db processes your personal data on the following legal bases:
- Contractual Necessity: Processing required to perform our contract with you — including account creation, transaction processing, game access, and customer support.
- Legal Obligation: Processing required to comply with AML, CFT, KYC, age verification, and other applicable legal and regulatory requirements.
- Legitimate Interests: Processing for fraud prevention, platform security, responsible gaming monitoring, internal analytics, and improving our service — where these interests are not overridden by your rights and freedoms.
- Consent: Processing for marketing and promotional communications, and for optional profiling of your preferences — where you have given explicit consent. Consent may be withdrawn at any time without affecting prior processing.
6 Data Sharing & Disclosure
777db does not sell your personal data to third parties for their own marketing purposes. We share personal data only in the following defined circumstances:
Service Providers
We engage carefully selected third-party service providers who process personal data on our behalf and under our instruction. These include:
- Payment processing partners (bKash, Nagad, Rocket, Upay, and banking partners) for transaction execution
- KYC and identity verification providers for age and identity confirmation
- Cloud hosting and infrastructure providers who store platform data on secure servers
- Analytics and fraud prevention technology providers
- Game content studios (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Ezugi, Spribe, and others) who operate game engines — these studios may receive session identifiers but not your full personal profile
Legal & Regulatory Disclosures
We may disclose your personal data where required to do so by applicable law, court order, or lawful government request — including disclosures to financial intelligence units or law enforcement bodies in connection with AML investigations. Such disclosures will be limited to what is strictly necessary and made in compliance with applicable legal procedure.
Business Transfers
In the event of a merger, acquisition, restructuring, or sale of assets involving 777db, your personal data may be transferred to the successor entity as part of that transaction. You will be notified via email or a prominent platform notice if such a transfer results in a material change to the terms of this Privacy Policy.
No Sale of Personal Data. 777db will never sell, rent, or trade your personal data to third-party marketers or data brokers. All third-party sharing is strictly limited to operational necessity, legal compliance, or your explicit consent.
7 Cookies & Tracking Technologies
777db uses cookies and similar tracking technologies to operate and improve the platform. Cookies are small text files placed on your device when you visit our website. They help us recognise your browser, remember your preferences, maintain your session, and understand how you interact with the platform.
Types of Cookies We Use
| Cookie Type | Purpose | Duration |
|---|---|---|
| Strictly Necessary | Session management, login authentication, security tokens | Session |
| Functional | Language preferences, responsible gaming limit settings, game preferences | Up to 12 months |
| Analytics | Page visit counts, session duration, feature usage, error logging | Up to 24 months |
| Marketing | Tracking of promotional campaign performance and personalised offer delivery (only with consent) | Up to 12 months |
Strictly necessary cookies cannot be disabled as they are essential for the platform to function. You may manage your preferences for functional, analytics, and marketing cookies via your browser settings. Please note that disabling certain cookies may affect your experience on the platform — for example, your session may not persist between page loads if session cookies are blocked.
8 Data Retention
777db retains personal data for as long as is necessary to fulfil the purpose for which it was collected, subject to any longer retention periods required by applicable law or regulatory obligation.
- Active Account Data: Retained for the duration of your account and for a minimum of five years following account closure, in accordance with standard AML record-keeping requirements.
- KYC & Identity Documents: Retained for a minimum of five years from the date of account closure or the date of the last transaction, whichever is later.
- Transaction Records: Retained for a minimum of five years from the date of each transaction.
- Customer Support Communications: Retained for a minimum of two years from the date of the interaction.
- Marketing Consent Records: Retained for the duration of your account and for one year following any withdrawal of marketing consent, as evidence of your consent status.
- Analytics & Cookie Data: Retained in anonymised or aggregated form; raw session data retained for up to 24 months.
Once the applicable retention period has expired, personal data is securely deleted or anonymised in accordance with 777db's data disposal procedures.
9 Data Security
777db takes the security of your personal data seriously. We implement a comprehensive range of technical and organisational security measures to protect your data against unauthorised access, disclosure, alteration, or destruction, including:
- 256-Bit SSL Encryption: All data transmitted between your device and the 777db platform is encrypted in transit using industry-standard TLS/SSL protocols.
- Encryption at Rest: Sensitive personal and financial data stored on our servers is encrypted at rest using AES-256 encryption.
- Access Controls: Access to personal data is restricted to authorised personnel on a strict need-to-know basis. All staff with access to personal data undergo background checks and regular privacy training.
- Two-Factor Authentication: Player accounts support two-factor authentication (2FA) to add an additional layer of protection against unauthorised login.
- Intrusion Detection & Monitoring: Our infrastructure is monitored 24/7 for security threats, unusual access patterns, and potential data breaches.
- Regular Security Audits: We conduct periodic penetration testing and security audits of the platform's infrastructure and codebase.
In the event of a data security incident that is likely to result in a high risk to your rights and freedoms, 777db will notify affected players without undue delay and will take all reasonable steps to contain and remediate the incident. We will also notify relevant authorities where required by applicable law.
Protect Your Account. While 777db maintains strong platform-level security, you also play an important role in keeping your account safe. Never share your password or two-factor authentication codes with anyone. 777db staff will never ask for your password. If you suspect unauthorised access to your account, contact our support team immediately via live chat.
10 Your Rights
As a player on the 777db platform, you hold the following rights in relation to your personal data. You can exercise any of these rights by contacting our support team via live chat or by writing to [email protected]. We will respond to all verified requests within 30 days.
Please note that some rights are subject to limitations — for example, the right to erasure does not apply where we are required to retain data to comply with a legal obligation (such as AML record-keeping requirements). Where we are unable to fulfil a request in full, we will explain the reason in writing.
11 Children & Minors
The 777db platform is strictly for adults aged 21 and above. We do not knowingly collect personal data from any person under the age of 21. Age verification is a mandatory step in the 777db registration and KYC process, and accounts found to belong to individuals under the age of 21 are closed immediately with no winnings paid out.
If you believe that a person under the age of 21 has accessed the platform or provided personal data to 777db, please contact our support team immediately via live chat or at [email protected]. We will investigate and take all necessary steps to remove any such data without delay.
We strongly encourage parents and guardians in Bangladesh to use parental control software to prevent underage access to online gambling platforms. Please visit our Responsible Gaming page for guidance on protecting younger members of your household.
21+ Strictly Enforced. 777db has a zero-tolerance policy for underage gambling. Our KYC process requires government-issued photo identification for all accounts before any withdrawal is processed. Any account confirmed as belonging to a person under 21 will be immediately and permanently closed.
12 Policy Updates
777db reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, platform features, or applicable law. When we make a material change to this policy, we will notify you by:
- Sending a notification to the email address registered on your 777db account, and/or
- Displaying a prominent notice on the platform for a minimum of 30 days following the change
The date of the most recent revision is always stated at the top of this document. We encourage you to review this Privacy Policy periodically to remain informed about how we protect your data. Your continued use of the platform following any update to this policy constitutes your acceptance of the revised terms.
Non-material changes — such as typographical corrections, formatting adjustments, or clarifications that do not alter your substantive rights — may be made at any time without prior notice.
Privacy Enquiries. If you have any questions, concerns, or requests relating to this Privacy Policy or our data practices, please contact the 777db support team via live chat on the platform (available 24/7), or write to us at: [email protected]. We aim to respond to all privacy-related enquiries within 5 business days.
What 777db Promises Every Player
Your trust is the foundation of everything we do. Here are the six core commitments that underpin our approach to data privacy at 777db.
End-to-End Encryption
Every connection to 777db is protected by 256-bit SSL/TLS encryption. Your login credentials, financial details, and personal information are encrypted both in transit and at rest — making interception practically impossible.
Strict Data Access Controls
Only authorised 777db personnel with a verified operational need may access your personal data. All staff handling player data undergo regular privacy and security training and are bound by strict confidentiality obligations.
No Sale of Your Data
777db will never sell, rent, or trade your personal information to third-party marketers or data brokers. Any data shared with third parties is limited strictly to what is required for platform operations or legal compliance.
Full Control Over Your Data
You have the right to access, correct, delete, or export your personal data at any time. You can also withdraw marketing consent, request processing restrictions, or object to certain types of data use — simply contact our support team.
Clear Retention Limits
We keep your data only for as long as it is genuinely needed — whether to operate your account, meet legal obligations, or resolve disputes. Once the retention period expires, data is securely deleted or anonymised without delay.
Transparent Policy Updates
Whenever we make a material change to this Privacy Policy, we notify you by email and display a prominent in-platform notice for at least 30 days — giving you time to review the changes and make an informed decision about your account.
Your Privacy Is Protected — Now Enjoy the Platform
Now that you understand how 777db handles your data, explore everything the platform has to offer — from live cricket betting and premium slots to live dealer casino tables.